Marples · Care gap identification and patient engagement platform

Close care gaps without changing how your teams work.

Marples finds every open gap, engages each patient and puts the next step in the systems your staff already use. Your workflow stays the same.

A physician talks with a patient across his desk
How it works

Four steps from data to documented result.

1 · CONNECT

Read your data

One daily feed from your data warehouse.

2 · IDENTIFY

Find every gap

The HEDIS engine checks each patient and explains each gap.

3 · ENGAGE

Reach the patient

We recommend who to contact and how. Your team approves.

4 · MEASURE

Track results

By measure, provider and channel.

EXAMPLE

A blood pressure refill is ten days late. Marples texts the patient and sends the refill to her pharmacy. When she picks it up, the gap closes. Illustrative scenario.

The HEDIS engine

Gap results your team can defend.

Answers you can explain to providers, auditors and regulators.

  • Coded to NCQA HEDIS MY 2026 specifications
  • Covers every 2026 Star-weighted measure
  • Same data, same result, every time
  • Every result shows its reasoning
Patient outreach

The right channel for each patient.

We match the channel to the person, so outreach dollars close more gaps.

An older man reads a text message on his phone
Your blood pressure refill is due. Reply YES and we will send it to your pharmacy.
YES

Prescription refills by text

Patients get a text when a refill is due. One reply sends it to their pharmacy. Built for adherence measures.

An older woman smiles while talking on her phone

Two-way text and voice

Patients schedule visits, refill prescriptions and check benefits, including supplemental benefits and usage. No typing needed: they speak, voice-to-text sends it and the answer comes back. English or Spanish. No app.

EHR integration

A two-way connection with your EHR platform.

The Marples agent works 24/7 in the background. Work goes into your EHR. Results come back to the chart.

READS FROM
Your data warehouse
Claims, pharmacy, labs, encounters, ADT alerts and HIE feeds. One connection, updated daily.
DECIDES
Marples
Works 24/7. Finds gaps, ranks priorities and drafts the next step.
DELIVERS INTO AND WRITES BACK TO
The patient chart
Clinicians see open gaps and the next step. Closed gaps are recorded automatically.
Worklist and operations dashboard
Care teams get ranked tasks. Ops teams track data feeds, measure progress and bottlenecks in one view.
Two-way patient text and voice
Patients schedule visits, refill prescriptions and check benefits, including supplemental benefits and usage. They can speak instead of type. Every conversation is saved to the chart.
WRITES BACK TO YOUR EHR PLATFORM
Closed gaps, patient conversations and outreach notes go straight to the chart. Your EHR stays the system of record.

What Marples reads

  • Data warehouse: claims, pharmacy, labs, encounters, ADT, HIE and patient panel. Daily changes only.
  • Pharmacy: fills, refills due, therapy starts and stops.
  • Care management system: open tasks and notes, so work is never duplicated.
  • Consent and preferences: opt-in by channel, language, do-not-contact and quiet hours.
  • Real-time ADT feeds: HL7 or FHIR, for fast post-discharge follow-up.

Where the work appears

  • Patient chart: an embedded panel for physicians and nurses.
  • Care management worklist: ranked tasks and drafted notes in the existing queue.
  • Two-way text and voice: from your numbers, saved to the chart.
  • Closed gaps: written back as each gap closes.
  • Patient portal: optional.
  • Operations dashboard: data feed health, measure progress and bottlenecks for ops and compliance staff. Never needed by clinicians.

You decide how much is automated

LEVEL 0
Shadow
Runs on live data, sends nothing. Compared with your staff's choices.
LEVEL 1
Propose
Drafts appear. A person approves each one.
LEVEL 2
Act with recall
Acts within approved templates. Exceptions go to a person.
LEVEL 3
Autonomous
Only tasks your clinical lead approves. Reviewed weekly.

Your clinical lead moves each use case up one level at a time. Nothing is automated at go-live.

Analytics

Know where you stand.

  • Open gaps by measure, patient and provider
  • Early warning when a measure trends below target
  • Closure results by outreach channel
  • Every recommendation and who approved it
Measure watchlist
Illustrative view
Controlling high blood pressureOn track
Statin adherenceWatch
Colorectal cancer screeningOn track
Eye exam for patients with diabetesAt risk
Security and trust

Built to protect patient data from day one.

SOC 2 certified

Independently audited. HITRUST on the roadmap.

Your data stays with you

Runs in your own AWS, Azure or GCP account. Patient data stays there.

Full audit trail

Every recommendation logs its reasoning and who approved it.

See how much quality revenue Marples can recover for you.

We walk through your priority measures and show how we would close the gaps.

Request a demo