SMS/Text Messaging Consent Policy

Overview

Carelytics LLC ("Carelytics," "we," "us," or "our") respects your privacy and is committed to transparent communication practices. This SMS Consent Policy explains how we collect, use, and manage consent for text messaging services provided to Medicare Advantage health plan members and healthcare organization representatives.

Consent to Receive Text Messages

By providing your mobile phone number and affirmatively consenting (via checkbox, web form, or verbal agreement), you agree to receive text messages from Carelytics LLC or on behalf of participating Medicare Advantage health plans for the following purposes:

  • Member Retention Communications: Notifications about member engagement opportunities, retention programs, and plan benefits

  • Healthcare Reminders: Appointment reminders, medication adherence notifications, and preventive care alerts

  • Service Updates: Important updates about your healthcare plan, coverage changes, or service enhancements

  • Survey & Feedback Requests: Member experience surveys and feedback opportunities

  • Educational Content: Health and wellness tips, plan benefit information, and supplemental benefit reminders

Example of Consent Language:

"By checking this box and providing my mobile phone number, I consent to receive automated text messages from Carelytics LLC and my healthcare plan regarding member engagement, health reminders, and plan updates. I understand that message and data rates may apply, and I can opt-out at any time by replying STOP."

Yes, I consent to receive text messages from Carelytics LLC and my Medicare Advantage health plan at the mobile number provided. I understand that consent is not required as a condition of enrollment or receiving healthcare services.

Message Frequency

Message frequency varies depending on your health plan's communication preferences and your engagement with retention programs. You may receive:

  • Up to 4-6 messages per month for routine member engagement

  • Additional messages during open enrollment periods or for time-sensitive health reminders

  • Urgent notifications as needed for critical plan updates

Message and Data Rates

Standard message and data rates may apply based on your mobile carrier's plan. Carelytics LLC does not charge for text messages, but your carrier may apply standard SMS/MMS charges. Please check with your mobile service provider for details about your messaging plan.

How to Opt-Out

You may opt-out of receiving text messages at any time at no cost. To stop receiving messages:

  • Reply STOP: Text the word "STOP" to any message you receive from Carelytics or your health plan

  • Reply UNSUBSCRIBE: Text "UNSUBSCRIBE" to opt-out

  • Contact Us: Email support@carelyticsllc.com or call your health plan's member services

After opting out, you will receive one final confirmation message, and then no further messages will be sent unless you re-subscribe.

How to Get Help

If you need assistance or have questions about text messaging:

  • Reply HELP: Text "HELP" to receive assistance information

  • Call Your Health Plan: Contact your Medicare Advantage plan's member services number

Important: Your consent to receive text messages is completely voluntary and is NOT a condition of:

  • Enrolling in a Medicare Advantage health plan

  • Receiving healthcare services or benefits

  • Purchasing any products or services from Carelytics LLC

Privacy & Data Protection

Carelytics LLC is committed to protecting your personal information:

  • HIPAA Compliance: All health-related communications comply with HIPAA privacy regulations

  • Data Security: Mobile phone numbers and message content are stored securely and encrypted

  • No Selling of Data: We never sell or share your mobile phone number with third-party marketers

  • Limited Use: Your number is used only for the purposes described in this policy

Supported Carriers

Our text messaging service supports all major U.S. mobile carriers, including but not limited to:

AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, Cricket Wireless, MetroPCS, U.S. Cellular, Virgin Mobile, and other carriers.

Terms & Conditions

By consenting to receive text messages, you agree to our Terms of Service and Privacy Policy. We reserve the right to modify this SMS Consent Policy at any time. Material changes will be communicated via text message or email.

Compliance

This SMS program complies with:

  • Telephone Consumer Protection Act (TCPA)

  • CAN-SPAM Act

  • CTIA Messaging Principles and Best Practices

  • Health Insurance Portability and Accountability Act (HIPAA)

  • Federal Communications Commission (FCC) regulations

Contact Information

Company: Carelytics LLC

Website: www.carelyticsllc.com/contact-us

For questions about your healthcare plan or coverage, please contact your Medicare Advantage plan's member services department directly.