What Carelytics Does?

Carelytics helps health plans increase member utilization of benefits and services available to them. By combining AI-driven personalization with real human support, we help members move from awareness to action, especially when follow-through requires more than a digital nudge.

The Problem

Even when strong benefits and services exist, many members:

  • Don’t know what’s available to them
  • Aren’t sure how to access or use services
  • Drop off when action requires coordination or support
  • This results in underutilization, fragmented experiences, and missed opportunities to improve outcomes.

Our Approach

Carelytics blends AI with human-in-the-loop engagement:

  • AI identifies who to reach, when, and with what message

  • Outreach across SMS, email, voice, and live calls

  • Real people step in to help complete actions such as scheduling, navigation, transportation, or food access

Why Carelytics is Different?

  • Action completion over message delivery

  • Personalized at the individual level

  • Supports complex, real-world needs

  • Complements existing programs and partners

  • Designed to scale without operational burden

Where we fit?

Carelytics is not a replacement for existing programs or platforms. We act as an enablement layer, helping ensure members follow through on what’s already available.