How It Works — Carelytics
The Platform

From raw data to retained members — in four steps.

Carelytics connects to your existing systems, identifies members at risk, triggers targeted interventions, and tracks every outcome — automatically.

Step 01
Ingest

Connect your plan's data

Carelytics ingests claims, pharmacy, enrollment, and SDOH data from your existing systems. No rip-and-replace. Standard HL7 and flat-file feeds have you live in weeks, not months.

Claims & Encounters Pharmacy / PBM Enrollment Files SDOH Data Surescripts
Step 02
Predict

AI scores every member for risk

Our ensemble AI model — trained on 150+ clinical, behavioral, and social features — flags members at risk of disenrollment, medication non-adherence, or HEDIS gap creation 60–90 days before they become a problem.

Disenrollment Risk Score Adherence Probability HEDIS Gap Flags Star Rating Impact
Step 03
Intervene

Automated, personalized outreach

The Intervention Engine routes the right action to the right channel — electronic refill requests via Surescripts, SMS reminders, care manager alerts, or live agent escalation — based on each member's risk profile.

Surescripts eRefills SMS / IVR Outreach Care Manager Worklists Live Agent Escalation
Step 04
Measure

Track outcomes & HEDIS performance

Real-time dashboards show open HEDIS gaps by measure, member, and provider. Track medication adherence rates, intervention ROI, and projected Star Rating impact — all in one place, updated continuously.

HEDIS Analytics Dashboard MAD-AD / MAD-CH / MAD-RAS Intervention ROI Tracking Star Rating Projections
60–90 Days early warning before
a member disenrolls
150+ AI model features across
clinical, behavioral & SDOH
3× HEDIS measures carrying
triple Star Rating weight
$50M+ Revenue at risk from
a single Star Rating drop

See Carelytics in action

Get a personalized demo tailored to your plan's quality and retention challenges.